Therefore, consumer protection is the set of rules governing consumer relations that arise in a supply chain of goods and services between producers, suppliers and retailers. The Law from year , specifies the general principles by which it acts this Deputy Superintendence and the benefits consumers in Colombia have:. According to Decree from year , the Deputy Superintendent for Consumer Protection has the following functions:.
International agencies multilateral and regional in which the Delegation for Consumer Protection is actively involved on behalf of Colombia are:. Also, the Deputy Superintendence for Consumer Protection may cooperate with other consumer protection agencies around the world regarding research or consultation on consumer protection issues. Moreover, those agencies or international organizations may ask, if apply, for specific information on the results and assessing of information on particularly cases.
Pasar al contenido principal. Top bar. Failure to deliver within 30 days, or by the agreed date, gives the consumer the right to cancel the purchase and receive a full refund. This Act is designed to ensure that products are safe.
It makes businesses that produce, rather than just sell, liable for any damage caused by poor quality or defective products. The producer is considered to be an individual or company who puts their name or trademark on a product, or has imported it into the European Union in order to sell it on. It gives anybody the right to claim against the producer of a product for any damage caused by a manufacturing defect. The Consumer Rights Act This act replaced and updated previous legislation.
It covers: the product or service returns repairs and replacement delivery The product or service Goods must be: described accurately — businesses should not describe goods and services in a misleading way fit for purpose — goods must do what they are designed to do satisfactory quality — goods should not be damaged or faulty when sold as new Services should be supplied under minimum standards, which include: the service provider must use reasonable care and skill in delivering the service any written or verbal information provided by the supplier is binding the service must be provided in a reasonable time, unless agreed otherwise the service must be provided for a reasonable price, if the price is not agreed beforehand Returns Under certain circumstances, consumers can reject a product excluding digital products and return it for a full refund within 30 days of taking ownership of it.
It is also an offence to sell goods which bear a false or misleading description. The CPA protects consumers from misleading, aggressive or prohibited practices. In other words, when a breach of good faith occurs and the consumer is denied the reasonable standard of skill and care which they are entitled to. A misleading practice involves providing false, misleading and deceptive information.
Misleading advertising, misleading information and withholding material information are considered misleading practices.
The CPA prohibits traders from engaging in aggressive practices such as harassment, coercion, or exercising undue influence. Examples of harassment are pressurising, intimidating and taking advantage of vulnerable consumers. Social media influencers and bloggers have the same responsibilities as all those who fall under the CPA definition of a trader.
The Consumer Rights Directive CRD came into force in and provides consumers with increased protection when they enter into on premises, off premises doorstep sales and distance contracts with web traders based in Ireland and other EU countries.
Distance contracts include buying something online, over the phone, from a mail order catalogue or from a TV shopping channel. A range of provisions been introduced which businesses have to comply with. These provisions include bans on hidden charges, as well as an extended right of withdrawal period. You will also be obliged to refund consumers more promptly.
The CCPC has a range of powers to help achieve compliance with consumer protection law. These are:. In certain instances where a consumer has purchased a product and it develops a fault, it may be up to the business to put things right. As a general rule, you can either repair or replace the item. Nov 10, Nov 8, More News. Latest Blog Posts Nov 9, Nov 5, Nov 2, More Posts.
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